GuestLens unifies reviews, social conversations, surveys, and direct feedback into a single AI platform — so hospitality leaders can listen at scale, act on what matters, and protect the experiences their brand is built on.
Each module sharpens a different part of the picture — from real-time sentiment to AI-prioritized resolution. They work standalone, but they're built to compound.
A real-time, unified view of guest sentiment, reputation scores, and operational KPIs across every property and brand. Live sentiment, brand reputation index, property comparisons, and trend monitoring — built for the leadership floor, not for analysts to assemble.
VIEW →Collects and consolidates feedback from Google, TripAdvisor, Booking.com, Instagram, TikTok, X and more — then layers AI sentiment, topic detection, keyword intelligence, and competitor benchmarking on top. Unstructured chatter becomes a coherent signal.
VIEW →Continuously watches guest conversations for emerging issues, reputation risks, and unusual spikes in negative sentiment. Crisis alerts, trend-spike detection, and smart notifications — the early warning system that catches problems before they become incidents.
VIEW →Surfaces the complaints that actually matter, ranks them by severity and business impact, and suggests corrective actions. Assign ownership, track SLAs, and close the loop — from the first negative signal to root cause and resolution.
VIEW →Daily, weekly, and monthly briefs written by AI — summarizing sentiment, recurring issues, operational trends, and recommendations. Leadership reads in five minutes what would take a team a week to compile.
VIEW →Every guest leaves a trace. GuestLens reads them all — and tells you which ones to act on first.
Most tools tell you what guests said. GuestLens tells you what to do — and tracks it through to resolution.
Live signals across every digital channel, not a weekly summary that arrives after the damage is done.
AI ranks issues by severity and business impact so teams spend energy on what will move the brand.
Every flagged issue arrives with root cause analysis and AI-generated corrective recommendations.
Assign ownership, monitor SLAs, and see the full history from first negative signal to verified resolution.
Side-by-side performance across every property, brand, and region — and against your direct competitors.
Briefs and dashboards designed for the people making decisions, not the team assembling the slides.
See how GuestLens fits your property portfolio in a 30-minute walkthrough with our team.